Data protection
Privacy policy
Protecting your personal data and respecting medical confidentiality are at the heart of our commitments. This page describes how we process the information collected through this website.
1. Data controller
The controller of the data collected on maisonmedicaleneder.com is Maison Médicale Neder, Place Peter Benoit 15c, 1120 Neder-Over-Heembeek (Brussels). For any question about your data: contact@maisonmedicaleneder.com.
2. Data collected and purposes
| Form | Data | Purpose | Legal basis |
|---|---|---|---|
| Pre-registration | Last name, first name, street, number, postcode, town, phone, email | To inform you when registration under the flat-rate (forfait) system opens | Consent (checkboxes), which can be withdrawn at any time |
| Appointment request | Last name, first name, phone, email, type of consultation, preferred practitioner, preferred date, reason (optional) | To organise and confirm your appointment | Pre-contractual measures at your request; consent for the reason |
| Contact | Name, email, phone (optional), subject, message | To respond to your request | Legitimate interest (responding to enquiries) |
| Newsletter | Email address | To send you news from the medical centre, about once a month when there is news (opening hours, team, prevention) | Consent (checkbox), which can be withdrawn at any time via the unsubscribe link in each email or by writing to contact@maisonmedicaleneder.com |
3. Retention period
- Newsletter: until you unsubscribe (link in each email, or request to contact@maisonmedicaleneder.com).
- Pre-registration: until you unsubscribe or your flat-rate registration is processed, or on simple request by email.
- Contact and appointment requests: as long as needed to process the request, then up to 12 months for follow-up purposes.
- Patient record: medical data collected during consultations is kept in accordance with the legal obligations applicable to medical records in Belgium (at least 30 years after the last contact), independently of this website.
4. Recipients
Your data is accessible only to members of the medical centre team authorised to handle your request.
- Pre-registration, appointments and contact: the message is sent by email to contact@maisonmedicaleneder.com from the website (Vercel server), via Resend.
- Newsletter: your email address is stored on the website's server (Vercel) and a notification is sent to contact@maisonmedicaleneder.com via Resend. News is only sent when there is news, at most once every two weeks. Each email contains an unsubscribe link. Resend's policy is available on their website.
- Website hosting: Vercel Inc., 440 N Barranca Avenue #4133, Covina, CA 91723, United States.
These providers are bound by confidentiality commitments. Your data is never sold or transferred to third parties for commercial purposes.
5. Your rights
Under the General Data Protection Regulation (GDPR) and the Belgian Act of 30 July 2018, you have the following rights:
- the right to access your data and obtain a copy;
- the right to rectify inaccurate or incomplete data;
- the right to erasure, within the limits of legal retention obligations;
- the right to restrict processing and the right to object;
- the right to data portability;
- the right to withdraw your consent at any time, without retroactive effect.
To exercise these rights, write to us at contact@maisonmedicaleneder.com or by post to the medical centre's address. We will reply within one month. You can also lodge a complaint with the Data Protection Authority (rue de la Presse 35, 1000 Brussels).
6. Cookies and similar technologies
This website uses no tracking or advertising cookies and does not use any audience measurement tool that tracks visitors.
- No registration information is stored in your browser.
- Interactive map: the map is provided by Google Maps. Displaying it connects to Google's servers, which may set their own cookies according to Google's privacy policy.
- Fonts: fonts are loaded from Google Fonts, which means your IP address is sent to Google when pages load.
7. Security
We implement appropriate technical and organisational measures to protect your data against loss, unauthorised access or disclosure: encrypted connection (HTTPS), restricted access to data, and staff awareness of professional confidentiality.
8. Changes
This policy may be updated to reflect changes in our practices or in the regulations. The date of the last update is shown below.
Last updated: September 2026.